Support
Shipping Information
We ship worldwide and are committed to getting your Lumière Beauty products to you as quickly as possible.
Free Shipping
Orders over $75
Ships Worldwide
190+ countries
Processing Time
1–3 business days
Tracked Orders
All shipments
Processing Time
All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays). You will receive an email confirmation with tracking information once your order has shipped. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Rates & Delivery Times
| Region | Standard | Express | Cost |
|---|---|---|---|
| United States | 5–10 days | 2–4 days | Free over $75 / $5.99 |
| Canada | 7–14 days | 3–6 days | Free over $75 / $8.99 |
| United Kingdom | 7–14 days | 3–6 days | Free over $75 / $9.99 |
| Europe | 10–18 days | 4–8 days | Free over $100 / $12.99 |
| Australia & NZ | 10–20 days | 5–10 days | Free over $100 / $14.99 |
| Rest of World | 14–28 days | 7–14 days | Free over $120 / $16.99 |
* Delivery times are estimates and begin from the date of shipment, not the order date. Actual delivery may vary due to carrier delays, customs processing, or other factors outside our control.
Order Tracking
Once your order ships, you will receive a shipping confirmation email with a tracking number. You can track your order directly on the carrier's website. Please allow 24–48 hours for tracking information to become active after you receive your shipping confirmation.
Customs, Duties & Taxes
International orders may be subject to customs duties, taxes, and import fees levied by the destination country. These charges are the responsibility of the recipient and are not included in our product prices or shipping fees. We recommend checking with your local customs office for information on potential charges before placing your order.
Lost or Stolen Packages
Lumière Beauty is not responsible for packages lost or stolen after delivery confirmation. If your tracking shows "delivered" but you have not received your package, please check with neighbours, building management, or your local post office first. If the package is still missing, contact us at [email protected] within 7 days and we will do our best to assist you.
Incorrect Shipping Address
Please double-check your shipping address before placing your order. We are unable to redirect packages once they have shipped. If you notice an error in your shipping address, contact us immediately at [email protected] — we can update it if the order has not yet been processed.